Safety Centre
How Spidoo keeps every trip accountable
Safety features are built into every Ride Now, Courier and Charter booking, from partner verification before the first trip to support during the journey.
Before the trip
Verified partners
Drivers and vehicle owners submit identity and vehicle documents for review before approval.
Driver and vehicle details
You see who is coming and which vehicle to expect before pickup.
Emergency contacts
Save a trusted contact in your account so help can be reached quickly.
During the trip
Trip PIN
A PIN confirms the right passenger and vehicle before the journey starts.
Share your trip
Send a live trip link to someone you trust so they can follow your journey.
In-app chat and calls
Contact your driver without sharing personal phone numbers.
Report a safety concern
Raise an incident from the trip screen and the Spidoo team will follow up.
Trip records
Every completed trip is kept on record with its driver and route.
Ratings
Rate each trip so standards stay high across the platform.
Travel with confidence
Book a trip and use the safety tools built into every journey.