Support

Spidoo Support

Help for customers, drivers and vehicle partners with bookings, wallet payments, cancellations, partner applications and account access.

Message Support on WhatsApp Safety Centre

Contact Support

Customers

Booking, trip, wallet and refund questions. Include your booking reference.

WhatsApp Support

Drivers and vehicle partners

Applications, inspections, earnings, payouts and disputes.

WhatsApp Support

Safety reports

Spidoo Support is not an emergency-response agency. If life, safety or property is in immediate danger, call 112 or the appropriate local emergency authority first.

How to report an incident

We aim to respond to messages during business hours, usually the same or next working day. Response times can be longer at busy periods.

Frequently asked questions

I cannot sign in to my account: Use "Forgot password" on the sign-in page to receive a reset code by email. If you no longer have access to that email address, message Support on WhatsApp from the number linked to your account.
I need help with a booking: Open the trip from your dashboard to see its status, chat with or call your driver, and share your trip. For a problem the trip screen cannot solve, message Support with your booking reference.
My wallet payment or top-up has not appeared: Paystack payments can take a few minutes to confirm. If your wallet has not updated after 30 minutes, send Support the Paystack reference from your receipt. Never share your card PIN or OTP.
I want to dispute a cancellation fee: Open the cancelled trip and choose to dispute the fee, explaining what happened. Disputes are reviewed by the Spidoo team and the outcome is shown on the trip.
What happens to my partner application?: Applications are reviewed after documents and the vehicle inspection are submitted. You will see the status on your partner dashboard and receive an email when it changes.
How do I report a safety issue?: If anyone is in immediate danger, call 112 first. Otherwise use the safety tools on the trip screen or see the Safety Centre for how to report an incident.
How do I delete my account?: Visit the Delete your Spidoo account page. We verify your email, check for open trips or unresolved payments, and email you at each step.