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Delete your Spidoo account
You can ask Spidoo to delete your account and personal data. Some records must be kept for legal, financial, safety and fraud-prevention reasons; these are separated from your profile and only kept as long as needed.
Before you start
- Who can request
- Any customer, driver or vehicle partner with a Spidoo account. Administrator accounts are handled separately.
- How we verify
- We confirm your identity by email with a 6-digit code or secure link. Signed-in users also confirm their password.
- Active trips
- Requests cannot be completed while a ride, courier delivery or charter is in progress or a driver is assigned. We never cancel trips automatically.
- Wallet, debts and refunds
- Outstanding cancellation fees, a negative driver wallet, pending refunds or pending payouts must be resolved first.
- Disputes and incidents
- Open cancellation disputes, driver disputes and safety incidents must be closed before deletion is completed.
- Partner applications
- An application under active review is paused or closed as part of the request, and verification documents follow the approved retention schedule.
- Completed trips
- Financial details of completed trips are kept for tax and accounting obligations, separated from your profile.
- Processing time
- We aim to complete verified requests within 30 days and email you when they are received, scheduled and completed.
Read our Privacy Policy for retention details, or contact Support if you need help.
Request deletion
- 1. Request
- 2. Verify
- 3. Review and confirm
- 4. Received