1. Information We Collect
- Account details: name, email address, phone number and role.
- Booking details: pickup, destination, service, passengers or package description, fares and cancellations.
- Location: GPS position during bookings and active trips, and partner location while online.
- Emergency contact: name, relationship and phone numbers of the person you nominate.
- Partner verification: licences, vehicle and insurance documents, identity documents and photographs.
- Communications: trip chat messages, and call metadata such as time, duration and connection quality. Call audio is not recorded.
- Ratings, reviews, safety reports and supporting evidence.
- Payment and payout records. Card details are handled by our payment provider.
- Device and usage data needed to keep the service secure and working.
2. Why We Use It and Lawful Bases
- To create your account and provide bookings: performance of a contract.
- To verify partners, prevent fraud and keep trips safe: legitimate interests and legal obligations.
- To process payments, keep tax records and respond to lawful requests: legal obligations.
- To send promotional updates: your consent only, which you can withdraw at any time.
3. GPS and Live Location
Location is used for pickup accuracy, matching, navigation, live tracking and safety. Partner location is shared with the assigned customer only during an active trip. Shared-trip links show the live trip only, and stop working when the trip ends or the link is revoked.
4. Emergency-Contact Processing
- We collect an emergency contact so you or Spidoo safety staff can reach a trusted person if something goes wrong.
- You must confirm that the person agreed to be listed.
- It is visible only to you and authorised Spidoo safety personnel. Every staff access is logged.
- It is never shown to drivers, customers or shared-trip viewers, and never used for marketing.
- You can update it at any time. Because one contact is mandatory, it can be replaced but not left empty while your account is active.
5. Who Receives Information
- Your assigned driver or customer receives only what the trip needs, such as first name, pickup point and verified phone number after assignment.
- Service providers: hosting, mapping, messaging, email, SMS and payment providers, under contract.
- Authorities, where the law requires it or where life or safety is at risk.
6. International Processing
Some providers process data outside Nigeria. Where this happens, we rely on safeguards permitted by the Nigeria Data Protection Act 2023.
7. Retention
- Account and booking records are kept while your account is active and for the period required by tax and accounting law afterwards.
- Emergency-contact details are deleted when your account is closed. The access log keeps only the names of changed fields, never contact values.
- Safety reports and evidence are kept while needed to investigate, and for any legal claim period that applies.
- Call diagnostics keep connection statistics only.
8. Security
We use encryption in transit, row-level access controls that limit each record to its owner, audited staff access, private evidence storage and least-privilege server keys.
9. Your Rights
You may request access, correction, deletion or a copy of your data. You may also object to processing, withdraw consent, or complain to the Nigeria Data Protection Commission. Contact the privacy contact below.
Contact Information
- Legal company name
- Awaiting verification
- Registration number
- Awaiting verification
- Registered address
- Awaiting verification
- Support email
- Awaiting verification
- Support telephone
- Awaiting verification
- Website
- Awaiting verification
- Privacy contact
- Awaiting verification